FAQ (Frequently Asked Questions)
Welcome to the EUROTOPRIX FAQ section. Here you will find answers to the most frequently asked questions by our customers. If you cannot find the answer to your question, please do not hesitate to contact us at [email protected].
Orders and Payments
How do I place an order?
You can place an order by browsing our product catalog, adding the items to your cart and following the checkout process. Be sure to fill in all the necessary information for a successful delivery.
What payment methods do you accept?
We accept payments by credit card, debit card, PayPal, and other secure payment methods available on our site.
Can I change or cancel my order after I place it?
If your order has not yet been shipped, you can modify or cancel it by contacting our customer service at info@eurotoprix.com. If the order has already been shipped, we will not be able to modify or cancel it, but you will be able to return it once received.
Delivery information
What are the delivery times?
Delivery times vary depending on your location and the type of delivery you choose. Orders are typically delivered within 5-10 business days. You will receive a more accurate estimate when you place your order.
How can I track my order?
You can track your order by entering your order number and email address on our order tracking page [here](link to order tracking page).
What should I do if my order is late?
If your order is late, please check the status of your order via our tracking page. If you still have concerns, contact our customer service at info@eurotoprix.com.
Returns and Refunds
What is your return policy?
We accept returns within 30 days of receiving your order, provided that the products are in their original condition and unused. To initiate a return, please contact us at info@eurotoprix.com.
How can I get a refund?
Once we have received and inspected the returned items, we will process your refund within 5-7 business days. The refund will be issued via the same method of payment used for the purchase.
Products
Are the products guaranteed?
Yes, we offer a satisfaction guarantee on all our products. If you have a problem with a product, please contact us at info@eurotoprix.com.
How can I get more information about a product?
Each product on our site has a detailed page with descriptions, characteristics and customer reviews. If you need additional information, please do not hesitate to contact us.