Refund Policy

Refund Policy

Introduction

At the house of EUROTOPRIX , we want you to be completely satisfied with your purchases. If you are not satisfied with a product, we offer a refund policy that allows you to return items under certain conditions. Please read our refund policy carefully below.

Return Conditions

1. Return Period: You can return a product within 30 days from the date you received your order. Returns made after this period will not be accepted.

2. Product Condition: Returned products must be in their original condition, unused, undamaged and in their original packaging with all tags attached. Products that do not meet these conditions will not be eligible for a refund.

3. Non-Refundable Products: Certain products are non-refundable, including but not limited to personalized products, sale items, and personal care products. Please check the specific details of each product before purchasing.

Return Process

1. Return Request: To initiate a return, please contact us at the following email address: info@eurotoprix.com . Indicate your order number, the product you wish to return and the reason for the return.

2. Return Authorization: We will send you a return authorization and instructions for returning the product. Please follow these instructions to ensure your return is processed correctly.

3. Return Costs: Return costs are the responsibility of the customer, unless the product is defective or the error is on our part. In this case, we will cover the return costs.

Refund

1. Refund Time: Once we receive and inspect your returned product, we will notify you via email of the status of your refund. Refunds will be processed within 7-10 business days after we receive your returned product.

2. Refund Method: The refund will be issued via the same method of payment used for the initial purchase. If you paid by credit card, the refund will be credited to your credit card account.

Exchange

We do not offer direct exchanges for products. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired product.

Contact

For any questions regarding our refund policy or to initiate a return, please contact us at:

Email: info@eurotoprix.com
Address :

Enterprise House 2 Pass Street, Oldham, Manchester, United Kingdom, OL9 6HZ

Changes to the Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated date. We encourage you to check this page periodically to stay informed of changes.